Help Center

SellSparkAI is an AI-powered product photography optimization service specifically designed for Etsy sellers. Our platform transforms your existing product photos into professionally optimized images through a multi-phase AI pipeline.

What we do:

• AI Analysis: Our AI vision models (OpenAI GPT) analyze your uploaded photo to identify product type, category, materials, colors, and target audience
• Best Practices Research: We research Etsy-specific photography requirements for your product category
• Framework Generation: AI generates customized recommendations for staging, props, backgrounds, lighting, and composition
• Image Generation: AI (Google Gemini) creates new, optimized product images based on your original photo
• Quality Enhancement: Images are upscaled (Runware) to high resolution and optimized for Etsy's requirements

Perfect for: Etsy sellers who want professional-looking product photos without hiring a photographer or learning complex editing software.

Creating an account is quick and easy. You have two options:

Option 1: Email Registration

1. Click "Get Started" or "Sign Up" on our homepage
2. Enter your email address
3. Create a password (minimum 8 characters, including uppercase, lowercase, and numbers)
4. Complete verification (see next FAQ)

Option 2: Social Login

• Sign in using your Google or Pinterest account
• Email is automatically verified through the OAuth provider

You must be at least 18 years old to use SellSparkAI. See our Terms of Service for eligibility requirements.

To prevent abuse of our free service, we require verification for free tier access:

Spark Ignite Basic (3 photos/month):

• Requires SMS verification of your mobile phone number
• We use Telnyx for secure SMS delivery
• Your phone number is only used for verification and account security

Spark Ignite Premium (5 photos/month):

• Requires adding a valid payment card on file
• Your card is NOT charged for the free tier
• Processed securely through Stripe (PCI-DSS compliant)

Important: Each phone number and payment card may only be associated with one account. See our Privacy Policy for details on verification data handling.

Device fingerprinting is used exclusively for fraud prevention to protect both you and our service from abuse.

What we collect:

• Browser characteristics (type, version)
• Screen resolution and timezone
• Operating system
• IP address at time of verification

Why we need this:

• Prevents creation of multiple fake accounts to exploit free tiers
• Detects suspicious signup patterns
• Protects legitimate users from service degradation

Legal Basis (GDPR Article 6(1)(f)): Legitimate interest in fraud prevention. This data is minimized, purpose-limited, and necessary to prevent abuse. See our Privacy Policy Section 5.1 for full details.

Yes! SellSparkAI is available in many countries. We currently serve customers in:

• United States (all states, including California)
• European Union / EEA (all member states)
• United Kingdom
• Canada, Australia, New Zealand
• Mexico and most of Latin America (Argentina, Chile, Colombia, Peru, etc.)
• Caribbean nations

Note: While SellSparkAI Ltda is incorporated in Brazil, we do not currently support Brazilian customers for purchases. If you are located in Brazil and interested in our service, please contact us at to express interest—we may offer support on a case-by-case basis.

Regional Compliance:

• EU/UK: Full GDPR compliance with 14-day withdrawal rights
• California: Full CCPA/CPRA and ARL compliance

Applicable taxes (VAT, GST, sales tax) are calculated automatically based on your billing address using Quaderno. See our Privacy Policy for jurisdiction-specific rights.

Our AI optimization uses a sophisticated multi-phase pipeline:

Phase 1: AI Analysis (~2 minutes)

1. Upload your product photo
2. Our AI vision model (OpenAI GPT) analyzes your product
3. AI identifies: product type, category, materials, colors, unique features, and target audience
4. AI researches Etsy-specific photography best practices for your category

Phase 2: Customize & Generate (~1 minute)

1. Review AI's framework recommendations
2. Customize: staging style, background, props, lighting, seasonal themes
3. AI generates optimized product image using Google Gemini
4. Optional: HD upscaling for premium quality (Spark Pioneer/Growth Spark tiers)

Output: Etsy-optimized images in your choice of aspect ratio (4:3, 5:4, 1:1, 4:5), format (JPEG, PNG, WebP), and resolution up to 4K with 300 DPI professional metadata.

We use multiple specialized AI providers to deliver the best results:

• OpenAI (GPT): Product image analysis, category identification, framework recommendations
• Google Gemini: AI image generation and optimization
• Runware: HD image upscaling (fallback service)

Data Protection: Your photos are transmitted securely via HTTPS and are used only for processing your optimization request. We do not use your photos to train AI models. See our Privacy Policy Section 4 for complete third-party disclosures.

Supported Upload Formats: JPEG, PNG, WebP, GIF (static images)

Output Aspect Ratios (Etsy-Optimized):

• 4:3 (3000×2250px) — Home decor, textiles, larger products
• 5:4 (3456×2688px) — Jewelry, accessories, small items (Etsy-recommended)
• 1:1 (2000×2000px) — Art prints, social sharing
• 4:5 (2000×2500px) — Vertical shots, tall items

Resolution:

• 1K Resolution: Spark Ignite, Spark Starter tiers
• HD Upscaled: Spark Pioneer, Growth Spark tiers (up to 4K internal, 2K delivered)

Professional Output: All images include 300 DPI metadata (professional standard) vs. typical 72 DPI from other AI tools.

Photo Retention Policy:

• Uploaded Photos: 60 days after processing, then permanently deleted
• Optimized Photos: Stored in your gallery until account deletion
• Processing Data: Cached for 390 days to improve future recommendations

Why 60 days? We retain uploaded photos temporarily to provide effective customer support if you have questions about your optimization results.

Recommendation: Download and save your optimized photos promptly. We recommend keeping local backups of all your product images. See our Privacy Policy Section 5 for complete data retention details.

Yes! You receive a perpetual, worldwide, royalty-free license to use the AI-optimized photos for any lawful commercial purposes, including:

• Etsy product listings
• Other e-commerce platforms (Shopify, Amazon, eBay, etc.)
• Social media marketing
• Print materials and advertisements
• Your own website

Important Copyright Notice: Under current U.S. Copyright Office guidance, AI-generated content without sufficient human authorship may not be eligible for copyright protection. You have full usage rights as described above, but you may not be able to register copyright in purely AI-generated portions. See our Terms of Service Section 6 for complete IP details.

Photo credits do not roll over to the next billing cycle.

How it works:

• Your 30-day billing cycle starts from your subscription date (anniversary billing)
• Your photo counter resets to zero at the start of each new cycle
• Unused photos expire at the end of your billing period

Example: If you're on Spark Starter (50 photos/month) and only use 30 photos, the remaining 20 photos expire when your 30-day cycle ends.

Need more photos? Paid tier subscribers can purchase Photo Top-Ups (+5, +10, or +20 photos) as one-time purchases. See pricing for details.

Free Tiers (no monthly charge):

• Spark Ignite Basic: 3 photos/month, 1K resolution (requires SMS verification)
• Spark Ignite Premium: 5 photos/month, 1K resolution (requires card on file)

Paid Tiers:

• Spark Starter: 50 photos/month, 1K resolution — $9.95 USD/month
• Spark Pioneer: 100 photos/month, HD upscaled — $28.95 USD/month
• Growth Spark: 200 photos/month, HD upscaled — $54.95 USD/month

All tiers include: AI product analysis, Etsy best practices research, framework recommendations, customization controls, AI image generation, Etsy-optimized aspect ratios, and 300 DPI professional output. See pricing page for details.

Billing Cycle: All subscriptions operate on a 30-day billing cycle starting from your subscription date (anniversary billing).

Payment Methods: Credit/Debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Link

Currency: All fees are charged in USD (United States Dollars).

Payment Security: All payments are processed securely through Stripe (PCI-DSS compliant). We never store complete credit card information.

Taxes: Applicable taxes (VAT, GST, sales tax) are calculated automatically based on your billing address using Quaderno. Tax amounts are displayed at checkout before payment.

To change your subscription tier:

1. Log in to your SellSparkAI account
2. Navigate to Settings → Subscription
3. Click "Change Plan"
4. Select your new tier and confirm

Upgrade Billing: You'll be charged a prorated amount immediately for the difference between tiers. Your new photo limit takes effect immediately.

Downgrade Billing: The change takes effect at your next billing date. You retain your current tier's benefits until then.

Downgrade to Free: Your paid subscription will be set to cancel at period end, and you'll transition to Spark Ignite Premium (5 photos/month).

Photo Top-Ups are one-time purchases of additional photo credits for paid tier subscribers who need more photos than their monthly allowance.

Available Top-Ups: +5 Photos, +10 Photos, +20 Photos

Important:

• Top-ups are added immediately to your current billing cycle
• Top-up photos expire at the end of your 30-day cycle
• Top-ups do not roll over to the next billing period
• Top-ups are non-refundable (subject to applicable consumer protection laws in your jurisdiction)
• Only available to paid tier subscribers

See our Refund Policy for top-up exceptions.

Yes. Your paid subscription will automatically renew every 30 days on your billing date.

Important (ROSCA/CA ARL Disclosure): You will be charged the then-current subscription fee unless you cancel before the renewal date. By subscribing, you expressly acknowledge and consent to these automatic recurring charges.

To prevent renewal: Cancel your subscription at any time via Settings → Subscription → Cancel Subscription. You'll retain access until the end of your current billing period. See Terms of Service Section 5 for complete auto-renewal terms.

If your payment method fails:

1. Stripe will automatically retry the charge using Smart Retries
2. You'll receive email notifications with a link to update your payment method
3. Your subscription enters a "past due" grace period where you maintain full access
4. If payment cannot be collected after multiple attempts, your subscription will be cancelled

To update your payment method: Go to Settings → Payment Methods.

To cancel (click-to-cancel, per CA ARL requirements):

1. Log in to your SellSparkAI account
2. Navigate to Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation

No phone calls or support tickets required. Cancellation is immediate and self-service.

After cancellation:

• You retain full access until the end of your current 30-day billing period
• No further automatic charges will occur
• Unused photos expire at the end of your period (no refund)
• Your account transitions to Spark Ignite Premium (5 photos/month)
• You'll receive an email confirmation

Changed your mind? Click "Keep Current Plan" in the dashboard banner before your period ends.

Due to the instant digital delivery nature of our AI service, we generally do not offer refunds once photos are processed, to the maximum extent permitted by applicable law.

We WILL provide refunds for:

• Service Outages: If our service is unavailable for more than 24 consecutive hours
• Technical Errors: If technical issues prevent you from receiving your optimized photos
• Unauthorized Charges: Confirmed unauthorized activity on your account
• Billing Errors: Duplicate charges, wrong amounts, or system errors
• Statutory Consumer Rights: Required by applicable law (see jurisdiction-specific FAQs below)

Refund Processing: Approved refunds are processed within 5-10 business days. See our complete Refund Policy.

EU Consumer Rights Directive & UK Consumer Rights Act 2015:

You normally have a 14-day right of withdrawal. However, under Article 16(m), this right does not apply to digital content where you have given prior express consent and acknowledged loss of withdrawal rights.

At checkout, you confirm: "I consent to immediate performance and acknowledge I will lose my right of withdrawal once my photos are processed."

Your Preserved Rights:

• If you have NOT yet processed any photos, you may still withdraw within 14 days
• Quality standards — digital content must be of satisfactory quality, fit for purpose, and as described
• Faulty service — corrupted or unusable results entitle you to reprocessing or refund

Contact: with subject "EU/UK Withdrawal"

Important: SellSparkAI does not currently support Brazilian customers for purchases. While our company (SellSparkAI Ltda) is incorporated in Brazil, we are not yet offering services to customers located in Brazil. If you are interested in using our service from Brazil, please contact us at —we may offer support on a case-by-case basis.

If/when we support Brazilian customers:

Under Article 49 of the Brazilian Consumer Defense Code (CDC), Brazilian consumers have a 7-day right of regret (direito de arrependimento) for online purchases. This right is guaranteed by law and cannot be waived by contract. We are committed to full CDC and LGPD compliance for any Brazilian customers we may serve in the future.

California Automatic Renewal Law (ARL):

Under Business and Professions Code Section 17600, you have specific rights:

• Clear Disclosure: All subscription terms disclosed before payment
• Affirmative Consent: Explicit consent before charging
• Easy Cancellation: Cancel online through the same method used to subscribe
• Confirmation: Acknowledgment of subscription and cancellation requests

California Consumer Assistance: CA Department of Consumer Affairs — 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

We acknowledge your right to dispute charges with your bank under Visa/Mastercard rules. This right cannot be contractually waived.

We encourage you to contact us first: We typically respond within 24 hours and can resolve issues faster than the 45-120 day chargeback process. Email:

If you file a chargeback without contacting us:

• Your account may be temporarily suspended during the dispute
• Access may be paused until resolved

Fraudulent chargebacks (filing after receiving and using the service) may result in permanent account closure. This does not apply to good-faith disputes. See Refund Policy.

We take data security seriously:

Technical Safeguards:

• Encryption: All data encrypted in transit (HTTPS/TLS) and at rest (AES-256)
• Password Hashing: Passwords stored using bcrypt with salt
• Payment Security: Stripe PCI-DSS compliant — we never store complete card numbers

Privacy Commitments:

• No Third-Party Sale: We never sell your data
• No Tracking: No Google Analytics or advertising cookies
• Essential Cookies Only: Only session and authentication cookies
• GDPR/LGPD/CCPA Compliant: Full compliance with international privacy regulations

Read our complete Privacy Policy.

Under GDPR, you have 8 fundamental data protection rights:

1. Right to Access: Request a copy of your personal data
2. Right to Rectification: Correct inaccurate data
3. Right to Erasure: Request deletion ("right to be forgotten")
4. Right to Data Portability: Receive your data in machine-readable format
5. Right to Object: Opt-out of certain processing
6. Right to Restriction: Limit processing in certain circumstances
7. Right to Withdraw Consent: Revoke consent at any time
8. Right to Lodge Complaint: File with supervisory authority

Exercise your rights: Email with subject "Data Privacy Request". Response: 30 days. See Privacy Policy Section 6.

Note: SellSparkAI does not currently support Brazilian customers for purchases. However, as a company incorporated in Brazil (SellSparkAI Ltda), we are committed to LGPD compliance for any personal data we may collect from Brazilian visitors or future customers.

Under LGPD, Brazilian residents have 10 data protection rights (Article 18):

1. Confirmation of data processing
2. Access to personal data
3. Correction of inaccurate data
4. Anonymization, blocking, or deletion
5. Data portability
6. Deletion upon consent withdrawal
7. Information about shared data
8. Information about consent denial consequences
9. Withdrawal of consent
10. Right to petition ANPD

Exercise your rights: Email . Response: 15 days. Contact ANPD: www.gov.br/anpd

Under CCPA/CPRA, California residents have 6 privacy rights:

1. Right to Know: Request information about data collected
2. Right to Delete: Request deletion of personal information
3. Right to Correct: Request correction of inaccurate information
4. Right to Opt-Out: (Not applicable — we don't sell your data)
5. Right to Limit Sensitive PI: Limit use of sensitive information
6. Right to Non-Discrimination: No discrimination for exercising rights

Important: We do NOT sell your personal information.

Exercise your rights: Email . Response: 45 days. See Privacy Policy Section 7.

To delete your account:

1. Log in to your SellSparkAI account
2. Navigate to Settings
3. Click "Delete Account"
4. Confirm your decision

What gets deleted: Account data, login history, refresh tokens, OAuth connections, SMS verification tracking, photos (within 60 days)

What we retain (fraud prevention/legal compliance):

• Card fingerprints (Stripe token, not actual card numbers)
• Phone number hash (SHA-256, irreversible)
• Device fingerprints
• Payment records (required by tax law, 5-7 years)

See Privacy Policy Section 5.1 for complete retention details.

We share your data only with trusted service providers:

• Stripe: Payment processing — name, email, billing address, payment method
• OpenAI (GPT): Product analysis — photos, descriptions, category data
• Google Gemini: Image generation — descriptions, style preferences, prompts
• Runware: Image upscaling — photos for upscaling
• Telnyx: SMS verification — phone number, verification codes
• Quaderno: Tax automation — transaction data, billing address
• Porkbun: Email delivery — email address, verification links

All service providers are contractually required to protect your data. See Privacy Policy Section 4.

Troubleshooting steps:

1. Check format: Supported formats: JPEG, PNG, WebP, GIF
2. Check file size: Very large files may time out
3. Try again: Temporary AI service issues may cause failures — wait a few minutes and retry

Still having issues? Contact with:

• Your account email
• Date/time of the failure
• Screenshot of any error message

If a technical error prevented you from receiving optimized photos, you're entitled to reprocessing at no charge or a refund. See Refund Policy.

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for a reset link (expires in 15 minutes)
5. Click the link and create a new password

Password requirements: Minimum 8 characters with uppercase, lowercase, and numbers

If you signed up with Google or Pinterest: Use "Sign in with Google/Pinterest" — you don't have a password with us.

Still can't log in? Contact .

Try different customization options:

• Adjust staging style, background, props, or lighting
• Try a different aspect ratio
• Experiment with seasonal themes

Upload a better source photo:

• Use good lighting (natural light works best)
• Ensure the product is clearly visible
• Use a clean, uncluttered background
• Include the entire product in frame

If the AI produced corrupted, unusable, or materially defective results, you may be entitled to free reprocessing or a refund. Email .

Email Support:

Response Time: Within 24 hours (typically faster)

Subject Lines for Faster Processing:

• "Billing Issue" — unauthorized charges, billing errors
• "Technical Issue" — service problems
• "Account Access Issue" — login problems
• "CDC Article 49" — Brazilian right of regret
• "EU/UK Withdrawal" — European withdrawal requests
• "CCPA Request" — California privacy requests
• "LGPD - Data Protection Officer" — Brazilian data protection
• "Data Privacy Request" — GDPR inquiries